Refund policy

Needles, Notions and Patterns and Books are Final Sale. Damaged goods in original package may be returned within one week (7 days) of receipt for store credit or replacement. We will be happy to replace damaged goods at no cost to you.

Yarns and Fibers in original, salable condition may be exchanged with receipt within 60 days for only. Return shipping is at the buyer's expense and must arrive at the shop in original, salable condition only. Returns are for store credit only.  Only once original items are returned, received, processed and confirmed to be in salable condition will replacement items be sent at the buyer's expense. 

Unscheduled classes and lessons must be scheduled and used within one month of purchase.  Any cancellations are for store credit only.  Make up sessions or exchanges for missed group classes are not allowed. 

If you need to cancel or reschedule your registration for a group class, please provide at least 1 week advance notice before the start of your first class for store credit. Cancellations made with less than 1 week's notice notice are non-refundable. As a small shop with very small class sizes, it's hard to deal with last minute changes. A better solution, if you can't attend the class, is to see if you know someone who will take your spot. 

If you need to cancel or reschedule your private or semi-private lesson, please provide at least 48 hours advance notice before the start of your lesson for store credit. Cancellations made with less than 48 hours notice are non-refundable. Any cancellations are for store credit only.

We cannot offer make-up sessions or credit for missed group classes. Out of respect for your instructor and classmates, we kindly ask that you be on time.

Items purchased on Sale or by Special Order are Final Sale. 

We cannot be responsible for items lost, not delivered or damaged by carriers.

We have made every effort to be accurate in showing colors. There is always variation in color between batches and even within a batch. As monitors differ, we cannot guarantee that the yarn will look identical to the yarn color pictured. If you are getting multiple skeins, we will do our best to make sure they match as closely as possible.